Q Concierge

Transforming hospitality with AI

Q Concierge is an AI-driven platform that transforms hotel communications by answering guest calls and texts while seamlessly executing requests across multiple hotel systems. It resolves 96% of booking, service, and support inquiries, improving response times, operations, and guest satisfaction.

This project highlights my design process in creating a seamless, user-friendly interface that empowers hotel management to:

Enhance guest experiences through faster response times and personalization
Unlock new revenue streams via tailored upsells
Gain real-time operational insights

From concept to launch, I designed both the guest-facing app and the management dashboard, delivering tools that personalize stays, simplify workflows, and drive measurable business impact.

Role: Sole Product Designer & Brand Designer

Deliverables: UX Research, AI use case / concept development, User interfaces for AI: (Wireframes, Final VIsual Design, brand design. Developer guidance on prompting and product refinements.

Year: 2024-2025

Q Concierge Guest App

Q Connect is your personal, voice-powered concierge—designed to make every moment of your stay effortless. Discover experiences, request services, book reservations, and explore the best of the neighborhood, all through one simple, intuitive guest app.

Role: Sole Product Designer

Voice Concierge Tab
You can ask Q anything, anywhere, any time.

Exlplore Tab
Explore hotel signature experiences tailored to each guests stay, local eateries, beaches, attractions

Stay Tab
Explore your stay details, track requests, ammenities, in room add-ons, dining options.

Text Tab
Q can text, send images, and links.

Stay Notifications Tab
Q will automatically remind you of important times.

Q Command Dashboard

Q’s intuitive dashboard empowers hotel management with real-time insights and advanced analytics. Track guest interactions, monitor revenue growth, and optimize operations all in one place. Designed for efficiency, our dashboard seamlessly integrates with your existing systems, helping Hoteleers make data-driven decisions to enhance guest experiences and maximize profitability.

Role: Sole Product Designer

Sign In + Setup

AI Call Analytics Dashboard

AI Messaging

AI Call Management Log

Guest List

Guest Profile

Interactions

AI Insights

AI Sales

Tickets System

Hotel GPT

Product Marketing Website

I designed and developed the initial product marketing website that reflected Q Concierges product, mission, and offerings.

Role: Sole Product Designer

Product Marketing
Video Draft

I was the editor of this DRAFT video storyboard, working with stock footage and UI I designed. I was also responsible for the VFX design, assets. I worked with a VFX artist to animate the graphics and UI for the final cut. [Voice Over: Elevenlabs. Stock Footage: Abobe]

Next step:
Upcoming plans to re-shoot the stock footage with our own camera crew and actors / voice over.

Role: Editor, Director, UI Designer, Writer

VFX: Troy Alexides

Brand Development
& Exploration

I designed the logo, chose fonts, explored brand colors, and imagery. Worked with founders to develop a sophisticated and warm brand that would appeal to everyone from high end hotel chains to family getaways.

Experiments

Adventure OTA

Describe the trip you want and AI curates everything for you, including hotel, tours, sight seeing locations, and more.

Multimodal AI Booking

Turn ordinary booking phone calls into audio and visual experiences.

Outside Media AI Integration

Brainstorming ways AI can help drive bookings through Outside’s media channels

OUTSIDE TV: When a user pauses, AI summaries appear above the player UI. Summaries can give information to users about whats on the screen. Athelete names, locations, or evem plan entire trip itineraries.

OUTSIDE.COM could have a persistent Q widget that provides information on the article. Also a “book this trip” button can be incorporated with the other buttons (“high five” “share”)